Policies and Procedures

Last Updated: August 31, 2026

Effective August 5, 2026

These Policies and Procedures form part of the terms governing the purchase, use, sale, promotion, handling, subscription, and referral marketing of MyLife Wellness products. They apply to each person covered by Section 1.2 upon acceptance, purchase, use, sale, promotion, compensated participation, or continued participation, as applicable and to the extent permitted by law.

Section 1: Purpose, Scope, and Governing Documents

1.1 Purpose

These Policies and Procedures establish standards for the purchase, use, sale, promotion, handling, subscription, and referral marketing of MyLife Wellness products. Their purpose is to protect consumers, ensure truthful and substantiated wellness and cosmetic claims, preserve product quality, define affiliate and influencer responsibilities, support prompt reporting of adverse events, and provide a fair compliance process.

MyLife Wellness currently markets dietary supplement and skincare products, including products presented under the names Alive, Amaze, Drive, Dream, Amplify, Glow, and Infuse. Products, formulations, claims, pricing, subscriptions, labels, and availability may change.

1.2 Persons Covered

These Policies apply according to the role performed:

• Customers and subscribers are subject to product-use, account, payment, shipping, refund, safety, intellectual property, and conduct provisions;
• Affiliates, referral participants, influencers, and independent promoters are additionally subject to all advertising, endorsement, claim, disclosure, and compensation provisions;
• Authorized sellers, event exhibitors, contractors, agencies, and content creators must follow the entire document for their activity; and
• An account holder remains responsible for assistants, family members, agencies, social media managers, and others acting under their direction or through their account.

1.3 Related Documents

These Policies should be read with the MyLife Wellness Terms of Service, Privacy Policy, Refund and Shipping Policy, product labels, Supplement Facts panels, directions, warnings, subscription terms, country-specific authorizations, and applicable affiliate or referral agreement. For compensated participants administered through Conectiv, the applicable Conectiv agreement and Bonus Plan also apply.

If documents conflict, mandatory law and an express country addendum control, followed by the product label for directions and warnings, the Terms of Service, these Policies, the Refund and Shipping Policy, the applicable compensation plan, and then informal guidance. A participant may not rely on an older post, label, training, or product page after updated Official Company Material is issued.

1.4 Amendments

MyLife Wellness may amend these Policies to address law, products, labels, claims, providers, safety, fraud, technology, or business operations. Material changes will be communicated through reasonable channels. Continued promotion, sale, subscription, or compensated activity after the effective date constitutes acceptance to the extent permitted by law.

1.5 Severability, Waiver, and Survival

If a provision is invalid or unenforceable, it will be severed or reformed to the minimum extent necessary. A delay in enforcement is not a waiver. Obligations concerning adverse events, product complaints, payment, recalls, intellectual property, confidentiality, data, investigations, indemnification, and dispute resolution survive cancellation when their nature requires.

Section 2: Definitions and Roles

2.1 Key Definitions

• Adverse Event means an unfavorable health-related event associated in time with use of a product, whether or not the product caused the event.
• Affiliate means a person who may receive compensation for a qualifying referral or purchase involving MyLife Wellness.
• Authorized Claim means the exact statement or reasonable close paraphrase specifically approved in current Official Company Material for the product, market, audience, and channel.
• Authorized Seller means a person or entity with written permission to sell or distribute products through a specified channel.
• Before-and-After Content means paired images, measurements, testimonials, videos, or other material comparing a person's condition before and after product use.
• Company means MyLife Wellness and the seller of record identified at checkout or in the applicable agreement.
• Cosmetic means a product intended to cleanse, beautify, promote attractiveness, or alter appearance without making a drug claim.
• Dietary Supplement means a product labeled and marketed as a dietary supplement under applicable law.
• Disease Claim means a statement that a product diagnoses, treats, cures, mitigates, or prevents a disease, or is a substitute for a drug or medical treatment.
• Material Connection means a relationship that could affect the credibility a consumer gives an endorsement, including payment, commission, free product, discount, employment, ownership, rank, family relationship, or other benefit.
• Official Company Material means a current product page, label, claim sheet, image, video, script, disclosure, or other content created or specifically approved by MyLife Wellness for the proposed use.
• Product Complaint means a report concerning identity, quality, packaging, label, contamination, tampering, damage, incorrect product, or another product issue, whether or not an injury occurred.
• Promoter means an Affiliate, referral participant, influencer, independent contractor, seller, or other person who publicly recommends or markets a product.
• Serious Adverse Event includes an event meeting a legally recognized seriousness criterion, such as death, a life-threatening experience, inpatient hospitalization, persistent or significant disability, congenital anomaly, or medical intervention needed to prevent such an outcome.
• Structure/Function Claim means a lawful statement, where permitted, describing the role of a nutrient or ingredient intended to affect the normal structure or function of the body, general well-being from consumption, or another permitted non-disease effect.
• User means a person who consumes or applies a product.

2.2 Customer

A Customer may purchase and use products under the label and applicable terms. Customer status does not authorize a person to give medical advice, act as a Company spokesperson, use Company marks commercially, or make unapproved claims. A Customer who publicly promotes a product or shares a compensated link becomes subject to all Promoter provisions for that activity.

2.3 Affiliate and Promoter

An Affiliate or Promoter is independent and must disclose the compensation relationship. They are not an employee, physician, dietitian, pharmacist, researcher, formulator, manufacturer, regulator, or official Company spokesperson unless separately authorized in writing.

2.4 Authorized Seller

Written authorization is required to sell product through a retail store, marketplace, clinic, salon, event, or other channel not provided directly by MyLife Wellness. Authorization may specify inventory, storage, price, location, country, display, training, and record requirements. It may be withdrawn.

Section 3: Eligibility, Accounts, Orders, and Subscriptions

3.1 Eligibility

A purchaser or Promoter must be at least eighteen years old and legally competent. Products and compensated activity are available only in jurisdictions officially opened for the specific product and role. MyLife Wellness may restrict a product based on label, ingredient, registration, shipping, professional, age, payment, or local-law requirements.

3.2 Accurate Account Information

Users must provide accurate name, contact, billing, shipping, and payment information. False identities, duplicate accounts, location masking, unauthorized cards, and accounts created for a person without informed consent are prohibited. MyLife Wellness may verify identity, payment authorization, location, and account activity.

3.3 Payment Authorization

The purchaser must authorize each purchase and any recurring subscription. Promoters may not collect or store card numbers, banking credentials, security codes, medical information, or government identifiers. Orders must be completed through an authorized checkout unless the Company provides another written process.

3.4 Subscription Disclosure

Before a subscription begins, the purchaser must be informed of the product, quantity, price, frequency, shipping, cancellation method, and when the next charge is expected. A Promoter may not describe a subscription as a one-time purchase, free trial, or commitment-free arrangement if that description is inaccurate.

3.5 Cancellation of Subscriptions

A subscription may be canceled prospectively through the method stated in the Terms or account. Cancellation should be submitted before the next billing date. A charge already processed is subject to the Refund and Shipping Policy and is not automatically refundable. Promoters must not promise a cancellation, refund, credit, or exception on the Company's behalf.

3.6 Account Security

Credentials are personal and must not be shared or used to place unauthorized orders. Suspected compromise, fraudulent payment, or incorrect address should be reported promptly. The Company may restrict an account during review.

Section 4: Product Use, Safety, and Medical Boundaries

4.1 Follow the Label

Products must be used only according to the current label, directions, serving size, frequency, warnings, and storage instructions. A Promoter may not recommend a higher amount, combine products in a manner not approved, suggest cycling or loading, change topical application, or provide individualized dosing.

4.2 Not Medical Advice

Product information is educational and is not medical diagnosis, treatment, or individualized advice. Customers should consult a qualified healthcare professional before using a product when they are pregnant or nursing, under medical care, taking medication, preparing for surgery, managing a condition, sensitive to an ingredient, or uncertain whether the product is appropriate.

4.3 No Change to Treatment

No Promoter may advise a person to stop, reduce, replace, delay, or avoid a prescription, therapy, diagnosis, procedure, or professional care. A product may not be presented as a substitute for medical treatment. A person with severe, persistent, or worsening symptoms should be directed to appropriate medical care, not sold a product as the solution.

4.4 Allergies and Sensitivities

Customers are responsible for reviewing the ingredient list and warnings. A Promoter must not say a product is allergen-free, hypoallergenic, safe for everyone, free of interactions, nonirritating, or suitable during pregnancy unless the Company has approved that exact statement for the relevant product and market.

For topical products, a customer may consider patch testing when directed by the label or a healthcare professional. Promoters must not diagnose a reaction or instruct medical treatment.

4.5 Stop Use and Seek Assistance

A person experiencing a concerning reaction should stop using the product and seek appropriate medical assistance. An emergency requires emergency services. The event should also be reported promptly to MyLife Wellness, but reporting to the Company is not a substitute for medical care.

4.6 Children and Vulnerable Persons

Products should be kept out of reach of children and used only by the age group stated on the label. Promoters must not market adult supplements to children, encourage concealment from a parent or clinician, or target persons whose condition impairs informed consent.

4.7 No Safety Guarantee

The phrases safe, harmless, side-effect free, risk free, non-toxic, clinically safe, or safe for long-term use require written approval and appropriate substantiation. Manufacturing standards and testing do not establish that a product is appropriate for every person.

Section 5: General Advertising and Claim Substantiation

5.1 Truthful and Not Misleading

All product advertising must be truthful, supported, and not misleading in its overall impression. Words, images, demonstrations, testimonials, music, comparisons, omissions, disclosures, and placement are considered together. A technically accurate ingredient statement may still mislead if consumers are likely to understand it as proof that the finished product produces a particular result.

5.2 Approved Claims Only

Promoters may use current Official Company Material for its designated purpose. A custom claim concerning health, weight, appetite, metabolism, energy, cognition, sleep, digestion, microbiome, collagen, skin, appearance, safety, science, testing, manufacturing, or results requires written approval before use.

5.3 Evidence Must Match the Claim

Evidence for an ingredient does not automatically substantiate the finished product. The formulation, amount, route, population, duration, outcome, and conditions of use must reasonably match the claim. A Promoter must not cite a study, doctor, article, testimonial, patent, animal experiment, or artificial intelligence summary to make a claim the Company has not approved.

5.4 Establishment Claims

Words such as clinically proven, scientifically proven, medically proven, studies show, research confirms, dermatologist approved, doctor recommended, validated, guaranteed, proven results, or science backed communicate that a particular level of evidence exists. They may be used only in the exact Company-approved context supported by evidence at the level implied.

The current website may describe the brand generally as science-backed. Promoters must not convert that brand statement into a claim that each product, finished formulation, or advertised result has been clinically proven.

5.5 Clear and Conspicuous Disclosures

A disclosure must be easy to notice, read, and understand and must appear close to the claim. A disclosure cannot contradict the headline. Audio and video claims require disclosures in the same medium. A profile bio, hyperlink, hashtag, or footer alone is not sufficient when the claim appears elsewhere.

5.6 No Government Approval Claim

A Promoter must not state or imply that a product, ingredient, facility, label, or claim is FDA approved unless the FDA has approved that specific item and the Company has authorized the statement. Dietary supplements and cosmetics are not generally approved by FDA before marketing. Facility registration, current good manufacturing practices, third-party testing, or a required disclaimer does not mean FDA approval.

5.7 Manufacturing and Testing Claims

Statements such as made in the USA, manufactured in an FDA-registered facility, cGMP-compliant, third-party tested, purity tested, or quality tested may be used only when current Official Company Material states the exact claim for the product. Promoters must not imply that testing proves clinical efficacy, that a facility is FDA approved, or that every possible contaminant or outcome has been tested.

5.8 Comparative Claims

A comparison to another brand, ingredient, diet, treatment, prescription product, or category requires prior approval and reliable support. The comparison must be fair, current, and clear about the products and attributes compared. Disparagement, false superiority, and selective comparisons are prohibited.

5.9 Guarantees and Typical Results

Promoters may not guarantee a result, state a fixed timeline, or imply that most users will achieve an outcome without current evidence supporting the typical result. "Results may vary" does not cure an unsupported claim.

Section 6: Dietary Supplement Claims

6.1 Structure/Function Claims

Where permitted, a dietary supplement may be promoted with current authorized structure/function or general well-being claims. The claim must not imply treatment of disease and must be accompanied by the required disclaimer when applicable.

Examples of concepts that may be used only in the exact approved form include support for normal energy, focus, memory, digestion, gut health, appetite awareness, sleep quality, collagen intake, or general well-being. The word support does not automatically make a claim lawful; context controls.

6.2 Disease Claims Prohibited

A Promoter must not state or imply that a supplement diagnoses, treats, cures, mitigates, or prevents a disease or medical condition. Prohibited examples include claims concerning:

• Diabetes, prediabetes, insulin resistance, high or low blood sugar;
• Obesity as a disease, metabolic syndrome, thyroid disease, or hormonal disorders;
• Depression, anxiety disorder, ADHD, dementia, Alzheimer's disease, or cognitive impairment;
• Insomnia, sleep apnea, restless leg syndrome, or another diagnosed sleep disorder;
• Gastrointestinal disease, inflammatory bowel disease, irritable bowel syndrome, ulcers, or infection;
• Arthritis, osteoporosis, autoimmune disease, cancer, cardiovascular disease, or hypertension;
• Acne, eczema, psoriasis, rosacea, dermatitis, wounds, or infection; and
• Any condition identified by symptoms, medical tests, diagnosis, medication, or treatment context.

A customer testimonial containing a disease claim is also prohibited and may not be reposted.

6.3 Drug Comparisons and GLP-1 Language

Amaze may be described only with the current approved GLP-1 support and gut-health language. Promoters must not use phrases such as natural Ozempic, natural Mounjaro, herbal Wegovy, GLP-1 medication replacement, prescription alternative, same effect as a shot, or any comparison implying drug equivalence.

Promoters must not state that Amaze increases GLP-1 to a clinical level, treats diabetes, controls blood sugar, reverses insulin resistance, or produces prescription-like weight loss. The product must not be marketed to persons seeking to stop or avoid prescribed care.

6.4 Weight and Appetite Claims

Without specific written approval, Promoters must not state or depict:

• A number of pounds, inches, clothing sizes, or body-fat percentage lost;
• A guaranteed or expected timeline;
• A claim that appetite is eliminated, hunger is switched off, or food cravings disappear;
• A claim that metabolism is boosted by a stated amount;
• A claim that weight loss occurs without dietary, activity, or lifestyle factors;
• A before-and-after body transformation; or
• A claim that a product prevents weight regain or treats obesity.

If the Company approves a weight-management testimonial, the exact required typical-results and material-connection disclosures must appear with it.

6.5 Energy and Cognitive Claims

Drive may be described with current approved language concerning clean energy, focus, memory, cognitive performance, or stress resilience. Promoters must not claim treatment of fatigue caused by disease, ADHD, depression, dementia, brain fog as a diagnosis, burnout as a medical condition, or cognitive decline.

Claims such as no crash, no jitters, instant focus, all-day energy, stronger memory, or works in thirty minutes require exact Company approval. Caffeine content and relevant warnings must not be concealed.

6.6 Sleep Claims

Dream may be described with current approved language concerning relaxation, deep or restorative sleep, and recovery. Promoters must not claim that it treats insomnia, anxiety, depression, sleep apnea, or another condition; replaces sleep medication; guarantees sleep through the night; or causes no grogginess for every person.

Melatonin-free may be used only when accurate for the current formulation. It does not mean risk free, non-sedating, interaction free, or appropriate for every person.

6.7 Collagen and Superfood Claims

Alive may be described using current approved collagen, superfood, latte, energy, beauty, or general wellness language. Promoters must not state that it rebuilds joints, heals connective tissue, reverses aging, treats arthritis, repairs organs, detoxifies the body, or clinically regenerates collagen unless the Company has authorized a specific lawful claim.

6.8 Directions and Stacking

Promoters must not create unapproved protocols, stacks, loading phases, detoxes, challenges, fasting regimens, or combinations with medication. A product bundle may be promoted only as the Company describes it. Promoters may share the label directions but not prescribe individualized use.

Section 7: Cosmetic and Skincare Claims

7.1 Appearance Claims

Cosmetics may be promoted for cleansing, moisturizing, hydrating, smoothing, brightening, plumping, refining, firming appearance, reducing the appearance of lines, or other current authorized cosmetic effects. The wording should make clear when the result is visible, temporary, or appearance-based.

7.2 Drug and Structure/Function Claims Prohibited

Unless the product is lawfully marketed and approved for that claim, a Promoter must not state or imply that a cosmetic:

• Treats acne, eczema, psoriasis, rosacea, infection, inflammation, or another condition;
• Heals wounds, scars, burns, or damaged tissue;
• Regenerates cells, repairs DNA, restores tissue, or changes skin structure;
• Stimulates or rebuilds collagen or elastin within the body;
• Alters hormones, circulation, lymphatic function, or cellular processes;
• Provides sun protection or treats sun damage without an approved drug claim;
• Detoxifies, removes toxins, or treats a medical cause of aging; or
• Produces a permanent lift, facelift, filler, injection, or surgical result.

7.3 Amplify

Amplify may be described with current approved serum claims, including language concerning visibly plumping, refining, hydration, and the appearance of skin. Ingredient names such as peptides, marine collagen, niacinamide, ceramides, or hyaluronic acid may be stated when current and accurate.

Promoters must not say Amplify injects collagen, rebuilds collagen from within, permanently fills wrinkles, changes facial structure, or treats a skin disease.

7.4 Glow

Glow may be described with current approved instant-firming and appearance language, including visibly sculpting, tightening, or perfecting when those claims remain current. The term instant must not be used to promise a permanent, surgical, medical, or identical result for every user.

7.5 Infuse

Infuse may be described with current approved nightly moisturizer, hydration, and appearance language. The word repair may be used only in the exact approved cosmetic context. Promoters must not expand it into healing wounds, reversing cellular damage, rebuilding tissue, treating dermatitis, or repairing DNA.

7.6 Photographs and Filters

Product images and demonstrations must accurately depict expected cosmetic use. Promoters may not use beauty filters, altered lighting, facial reshaping, skin smoothing, artificial intelligence enhancement, makeup changes, undisclosed procedures, or selective angles to create a false product result.

Section 8: Product-Specific Promotional Guardrails

8.1 Amaze

Current Official Company Material may describe Amaze as a daily gut formula providing GLP-1 support, appetite-control support, digestion support, and support for a balanced microbiome. Promoters must preserve the distinction between support and medical treatment.

Do not claim prescription equivalence, guaranteed appetite suppression, treatment of diabetes or obesity, specific blood-sugar outcomes, fixed weight loss, or suitability for a person taking a GLP-1 medication without professional advice.

8.2 Drive

Current Official Company Material may describe Drive as support for clean energy, focus, memory, cognitive performance, and stress resilience. Promoters must disclose caffeine or stimulant information when material and must not market it as a treatment for a psychiatric, neurologic, or fatigue-related disorder.

8.3 Dream

Current Official Company Material may describe Dream as supporting relaxation, deep restorative sleep, and recovery and may identify it as melatonin-free when accurate. Do not claim treatment of insomnia or anxiety, a guaranteed number of hours, immediate sedation, universal absence of grogginess, or safety with medication.

8.4 Alive

Current Official Company Material may describe Alive as a collagen and superfoods latte and use other approved wellness or beauty-support language. Do not claim cure, detoxification, structural joint repair, reversal of aging, medical recovery, or a clinically proven transformation without exact approval.

8.5 Amplify, Glow, and Infuse

These skincare products must be presented within cosmetic boundaries. Promoters should use appearance qualifiers such as visibly, helps the appearance of, hydrates, smooths, plumps, or refines when those statements are approved. They must not make drug, disease, permanent, surgical-equivalent, or cellular-repair claims.

8.6 Formulation Changes

Promoters must verify current labels before discussing ingredients, caffeine, allergens, serving size, flavor, country of origin, facility, testing, dietary suitability, or use instructions. Old inventory or marketing must not be represented using a newer formulation claim, or vice versa.

Section 9: Testimonials, Reviews, and Before-and-After Content

9.1 Genuine Experience

An endorsement must reflect the honest opinion and genuine experience of the person identified. It may not be scripted to communicate a claim the Company could not make directly. Promoters must not invent, purchase, borrow, impersonate, or use artificial intelligence to generate a consumer, expert, photograph, voice, review, or result.

9.2 Documentation and Approval

Testimonials concerning weight, appetite, metabolism, energy, cognition, sleep, digestion, gut health, skin results, safety, medical history, or another objective outcome require written approval before publication. The submitter must provide:

• The endorser's identity and contact information;
• A signed testimonial release and image or likeness release;
• The exact words and unedited source material;
• Product, lot if known, use period, directions followed, and other relevant products or interventions;
• Documentation supporting any measurable statement;
• Disclosure of compensation, free product, discount, employment, rank, family relationship, or other material connection; and
• Confirmation that the person consents to the proposed channels, countries, and duration.

9.3 Typicality and Results

A truthful extraordinary result may still be misleading if consumers are likely to expect the same outcome. "Results may vary" or "not typical" is not sufficient when the advertisement does not disclose the result consumers can generally expect or when the Company lacks reliable data to establish a typical result. MyLife Wellness may decline to use a genuine testimonial when typicality cannot be communicated lawfully.

9.4 Before-and-After Images

Before-and-After Content requires prior written approval. Images must be comparable in lighting, distance, angle, posture, expression, clothing, makeup, hair, camera, resolution, and timing. Filters, retouching, reshaping, artificial intelligence enhancement, professional procedures, undisclosed weight changes, or other material differences are prohibited.

The content must accurately state the time period, product use, material diet or lifestyle factors, procedures, compensation relationship, and whether the result is typical when required. The Company may require original metadata and unedited files.

9.5 Material Connection Disclosure

A Promoter, employee, owner, family member, paid creator, product recipient, or person receiving a discount or commission must disclose that connection clearly and conspicuously with the endorsement. Suitable language includes:

• "Paid MyLife Wellness affiliate - I may earn a commission from purchases through my link."
• "I received this product at no cost for review."
• "MyLife Wellness Independent Promoter."

The disclosure must appear before or with the endorsement, not only in a profile or terms page.

9.6 Review Incentives

An incentive may be offered for an honest review only when approved, disclosed, and not conditioned on a positive sentiment, particular rating, or specified claim. No person may offer more favorable support, refunds, discounts, prizes, or compensation in exchange for a positive review or removal of a negative review.

9.7 Insider and Employee Reviews

An owner, officer, employee, contractor, Promoter, or immediate family member who posts a review must disclose the relationship. They may not use a personal account to appear to be an independent consumer when the connection is material.

9.8 Review Suppression and Honest Criticism

The Company and Promoters may respond professionally to criticism, request additional order information, or report unlawful content through a platform. They must not threaten, harass, condition a refund on deletion, file a knowingly false report, or suppress a lawful honest review. Nothing prohibits truthful reviews or reports to authorities.

Section 10: Marketing Approval, Brand Use, Social Media, and AI

10.1 Official Materials

Current Official Company Material may be used for its approved purpose without separate review. Promoters must not remove disclaimers, crop out warnings, change ingredient or product information, alter photographs, add claims, translate content, or combine assets in a way that changes the net impression.

10.2 Custom Content Requiring Approval

Written Compliance approval is required before use of custom content involving:

• Health, safety, product-efficacy, weight, appetite, metabolism, energy, cognition, sleep, gut, collagen, or skincare-result claims;
• Testimonials, Before-and-After Content, demonstrations, expert endorsements, or measurable results;
• Paid advertisements, landing pages, search advertising, large public events, press releases, or media appearances;
• Comparisons to a drug, competitor, procedure, diet, ingredient, or professional service;
• Translations or country-specific adaptations;
• New websites, apps, funnels, subscription offers, or retail displays;
• A Company logo, product label, executive, formulator, manufacturer, or official-looking design; and
• Artificial intelligence-generated content that includes a product, person, claim, result, or endorsement.

Approval applies only to the final version, identified channel, audience, country, and use period. Silence is not approval. The Company may require removal at any time.

10.3 Independent Status

A Promoter must identify themselves as independent and compensated where relevant. A page may not appear to be official MyLife Wellness customer service, medical advice, corporate communications, or a product manufacturer. The Promoter's name and relationship should be easy to find.

10.4 Trademarks and Logos

MyLife Wellness names, logos, product names, packaging, photographs, designs, slogans, and other marks may be used only through approved assets. A Promoter may not create merchandise, packaging, labels, samples, certificates, seals, or official-looking documents without written authorization.

10.5 Domains, Handles, and Email

A Promoter may not register or use MyLife Wellness or a product name in a domain, business name, email, application, search keyword, or social handle in a way that creates confusion. Terms such as official, support, clinic, medical, pharmacy, lab, doctor, headquarters, or corporate are prohibited when misleading. The Company may require deletion or transfer of unauthorized identifiers.

10.6 Social Media

Promoters are responsible for posts, stories, livestreams, comments, private groups, reposts with commentary, and content created by agencies or team members. Private, temporary, or disappearing content must comply fully. Required disclosures must appear in the content itself when practical and not be hidden after "more."

Promoters must not use illness-focused groups, patient communities, eating-disorder communities, grief groups, or similar vulnerable spaces to market products without written approval and a lawful, ethical basis.

10.7 Influencers and Agencies

An influencer, agency, or creator must have written terms requiring compliance, approval, disclosure, record retention, and removal. The hiring Promoter and account holder remain responsible. Engagement metrics and audience claims must be genuine and may be verified.

10.8 Artificial Intelligence

Artificial intelligence may assist with drafting, but the Promoter must verify every claim and follow approval rules. It may not be used to:

• Fabricate a study, physician, dietitian, expert, customer, review, ingredient, certificate, or result;
• Generate altered skin, body, weight, hair, or Before-and-After Content;
• Create a voice or likeness of a person without documented authorization;
• Diagnose, prescribe, recommend individualized dosing, or answer medical questions as a professional;
• Generate fake social engagement, news, labels, laboratory reports, or regulatory approval; or
• place Confidential Information or customer health data into an unapproved system.

Material synthetic content must be disclosed when omission would mislead.

10.9 Email, Text, and Direct Marketing

Commercial email, text, direct message, and automated communication require lawful consent, accurate sender identification, and a working opt-out. Purchased, scraped, or harvested lists are prohibited. Promoters must honor unsubscribe, STOP, and do-not-contact requests promptly.

10.10 Records

Promoters must retain final content, approvals, disclosures, consent records, testimonial releases, original images, ad targeting, and distribution dates for at least three years after last use or longer if required. A product safety or legal hold overrides ordinary deletion.

Section 11: Sales Channels, Product Handling, and Brand Protection

11.1 Authorized Channels

Unless the Company provides written authorization, products may be sold only through an Official Company Channel or approved referral link. Promoters may not sell or list products on Amazon, eBay, Walmart Marketplace, Etsy, TikTok Shop, Facebook Marketplace, Craigslist, auction sites, unauthorized ecommerce stores, or similar third-party marketplaces.

11.2 Retail Locations, Salons, Clinics, and Events

Display or sale in a retail store, salon, spa, gym, clinic, office, trade show, booth, or event requires written approval. Approval may be limited to a date, venue, product, seller, display, and country. A medical or professional setting may not be used to imply that the product is prescribed, clinically endorsed, or part of medical treatment.

11.3 No Repackaging or Relabeling

Products must remain in original sealed packaging with the original label, lot code, expiration or best-by information, warnings, and tamper evidence. Promoters may not divide servings, create samples, remove labels, cover warnings, combine products, refill containers, create private labels, or alter packaging without written authorization.

11.4 Product Condition and Storage

Products must be stored and transported according to label requirements and protected from excessive heat, cold, moisture, contamination, sunlight, damage, pests, and unauthorized access. Expired, opened, returned, damaged, leaking, tampered, or improperly stored product may not be sold or distributed.

11.5 Lot and Traceability

Authorized Sellers must maintain sufficient records to identify product, lot, source, date received, date sold, quantity, and customer when required. Lot information must not be removed. The Company may request records for a complaint, adverse event, withdrawal, or recall.

11.6 Pricing and Promotions

Promoters may quote only current official prices, subscription amounts, discounts, shipping terms, and promotions. They may not create a misleading reference price, unauthorized bundle, medical consultation package, required enrollment fee, or hidden recurring charge. Participant-funded incentives require approval when they could affect product use, reviews, or consumer understanding.

11.7 Counterfeit and Diversion

Suspected counterfeit, diverted, stolen, altered, expired, or unauthorized product must be reported. A person may not knowingly buy from an unauthorized source for resale or assist diversion to another country or marketplace.

11.8 Samples

Samples may be provided only when the Company has approved the sample format and label. A Promoter must not hand out an unlabeled capsule, powder, drink, or skincare portion. Required ingredient, allergen, warning, and use information must accompany any lawful sample.

Section 12: Shipping, Returns, Refunds, and Customer Service

12.1 Order Processing

The current Refund and Shipping Policy states that orders are typically processed within four to five business days, excluding weekends and holidays. This is an estimate, not a guarantee. High volume, inventory, verification, weather, carrier, customs, or events beyond Company control may cause delay.

Promoters must not promise same-day shipping, a fixed delivery date, or uninterrupted inventory unless Official Company Material states it for the specific order.

12.2 Shipping Address

The customer is responsible for entering a complete and correct shipping address. The customer should review the confirmation promptly. Re-shipping charges may apply when a shipment is returned or misdelivered because the customer provided incorrect information.

A Promoter may not redirect a customer's shipment, use the Promoter's address as a routine collection point, or take possession of customer product without informed consent and Company authorization.

12.3 General Final-Sale Policy

Because products include consumable supplements and personal-use wellness items, the current MyLife Wellness policy generally treats sales as final. Returns and refunds are not ordinarily available for preference, taste, perceived lack of results, change of mind, accidental purchase, dissatisfaction, opened product, used product, or an unopened supplement.

This policy is subject to mandatory consumer law and the exceptions below. Promoters must not promise a satisfaction guarantee that the Company does not offer.

12.4 Damaged, Defective, Incorrect, or Company-Error Orders

A customer who receives a damaged, defective, incorrect, or Company-error order should contact support@mylifewellness.com within three calendar days after recorded delivery. The request should include the order number, a clear description, and photographs of the product, packaging, shipping label, and damage or error.

After review, the Company may provide a replacement, store credit, or refund at its discretion and as required by law. The customer should preserve the product and packaging until instructed otherwise.

12.5 Lost in Transit

When carrier records and investigation confirm a shipment was lost in transit, the Company may provide a replacement or other resolution at its discretion and subject to law. A scan showing delivery, an incorrect address, theft after delivery, customs seizure, or forwarding issue may require separate review and does not automatically establish a Company error.

12.6 No Returns of Supplements

The current policy does not accept returns of dietary supplements, including unopened supplements, due to health, safety, tampering, storage, and chain-of-custody concerns. Returned or refused product should not be resold. Customers should contact Support before sending anything back.

12.7 Subscription Charges

Cancellation prevents future charges when completed before processing but does not automatically refund an order already charged or shipped. Promoters may not delay a cancellation request, instruct a customer to contact an upline instead of Support, or promise that a bank dispute is the only option.

12.8 Customer Service Conduct

Promoters should direct order, billing, shipping, and product-quality issues to support@mylifewellness.com. They must not impersonate Support, demand a customer withdraw a complaint, blame the customer without review, issue legal threats, or request sensitive payment information.

Section 13: Product Complaints, Adverse Events, and Recalls

13.1 Immediate Reporting Duty

A Promoter, Authorized Seller, contractor, or employee who learns of a Product Complaint or Adverse Event must report it promptly through the Company's designated channel. A potentially serious event should be escalated immediately and no later than twenty-four hours after awareness so the Company can evaluate legal reporting deadlines.

Do not decide that an event is unrelated, expected, minor, or not worth reporting. The Company or qualified safety personnel will evaluate it.

13.2 Information to Collect

Without delaying urgent care, obtain and preserve available information:

• Reporter and affected person's name and contact information;
• Age and relevant demographic information if voluntarily provided;
• Product name, flavor or variant, lot code, expiration, and quantity used;
• Purchase source, order number, dates of use, and date of event;
• Description of symptoms or complaint and outcome;
• Hospitalization, medical treatment, disability, pregnancy, or other seriousness information;
• Other products, medications, allergies, and conditions voluntarily reported;
• Photographs and remaining product or packaging; and
• Permission for the Company or its safety representative to follow up.

Collect only what is reasonably needed and protect health information.

13.3 No Medical Conclusions or Admissions

The person receiving a report must not diagnose, recommend treatment, promise reimbursement, state that the product caused or did not cause the event, argue with the customer, or admit legal liability. The proper response is to show concern, encourage appropriate medical care, obtain basic information, preserve product, and escalate.

13.4 Serious Adverse Events

The Company will evaluate whether a report meets applicable serious-adverse-event requirements and will submit reports to regulators within legally required timeframes. Covered persons must respond promptly to follow-up requests and forward new medical information received after the initial report.

13.5 Product Quality Complaints

Reports of unusual odor, taste, color, texture, foreign material, missing seal, broken packaging, incorrect label, short count, contamination, leakage, or suspected counterfeit must be preserved and escalated. The product should not be consumed, used, discarded, returned, or mailed until instructions are provided, unless safety requires otherwise.

13.6 Withdrawal, Stop-Sale, and Recall

The Company may issue a hold, stop-sale, market withdrawal, correction, or recall. Covered persons must act immediately, stop promoting and distributing affected lots, preserve records, notify customers as directed, and not speculate publicly. No product under hold may be sold, sampled, donated, or transferred.

13.7 Safety Records and Confidentiality

Safety records must be accurate, complete, and protected. Alteration, deletion, concealment, retaliation, or pressure against a reporter is prohibited. Reports may be shared with manufacturers, laboratories, insurers, healthcare professionals, regulators, or service providers as reasonably necessary and permitted by law.

Section 14: Affiliate, Referral, and Compensation Standards

14.1 Official Program Controls

Compensation is governed only by the current affiliate or referral agreement and applicable Bonus Plan. A customer purchase, referral, rank, promotion, or subscription does not guarantee Compensation. The Company may verify orders, identity, returns, chargebacks, and compliance before payment.

14.2 Independent and Compensated Disclosure

A compensated Promoter must clearly disclose the relationship with each recommendation. A suitable statement is: "Independent MyLife Wellness affiliate. I may earn a commission from qualifying purchases made through my link."

14.3 No Earnings or Lifestyle Claims

Promoters may not claim or imply a typical, expected, potential, or guaranteed amount of income from the program unless the exact claim and disclosure are supplied by the Company and supported by current reliable data concerning typical net results after expenses.

Prohibited content includes commission screenshots, checks, bank deposits, income projections, recruiting calculators, passive income, financial freedom, debt payoff, quitting employment, luxury, generational wealth, or travel funded by MyLife Wellness earnings.

14.4 Genuine Retail Activity

Compensation must arise from genuine authorized transactions. Prohibited conduct includes fake customers, duplicate accounts, unauthorized cards, self-funded straw orders, unreasonable inventory purchases, subscription manipulation, secret reimbursements, coordinated refunds, and any device intended primarily to qualify for Compensation rather than satisfy genuine demand.

14.5 No Direct Collection of Customer Funds

Customers must pay through an authorized Company checkout. A Promoter may not collect cash, card information, bank transfers, or peer-to-peer payments on the Company's behalf. The Promoter may not bundle a product with an unauthorized medical service, coaching program, meal plan, challenge, supplement stack, or business fee.

14.6 Returns and Chargebacks

Compensation associated with a refunded, reversed, fraudulent, unpaid, canceled, or ineligible transaction may be reversed or offset under the applicable plan. A Promoter must not pressure a customer to avoid a good-faith complaint or coach a false dispute.

14.7 No Medical Recruitment

The affiliate opportunity may not be promoted as a way to become a health professional, prescribe products, build a clinic, replace a license, or monetize patient relationships without following applicable professional and privacy law. Promoters must not recruit through confidential medical records or exploit patient trust.

Section 15: Privacy, Data, and Account Security

15.1 Privacy Policy

Personal information is handled under the current Privacy Policy. Promoters must not collect more information than necessary and must use Company systems when provided. Customer health stories, photographs, order information, and Adverse Event details require heightened care.

15.2 Payment Data

Payment processors may process card information. Promoters and customer service representatives should not request full card numbers or security codes by email, text, chat, or social media. Suspected fraud should be referred to Support.

15.3 Health and Testimonial Data

A Promoter must obtain documented consent before collecting or sharing identifiable health information, photographs, weight, medical history, or testimonials. Such information may be used only for the approved purpose and must not be placed into unapproved artificial intelligence, advertising, or customer-management systems.

15.4 Security Incidents

Lost devices, compromised accounts, phishing, misdirected files, unauthorized access, exposed customer lists, or accidental disclosure must be reported promptly. Covered persons must preserve evidence and follow Company instructions.

15.5 No Sale or Misuse of Customer Data

Customer data may not be sold, rented, exported, scraped, shared with another business, uploaded to custom advertising audiences, or used to market unrelated products without lawful permission. Access ends when the relationship or authorized purpose ends.

Section 16: International and Cross-Border Activity

16.1 Authorized Markets

Products may be marketed, sold, shipped, or sampled only in markets officially opened for that product. A website that can be viewed internationally does not authorize importation, local claims, or affiliate activity in every country.

16.2 Country-Specific Labels and Claims

Ingredients, labels, serving sizes, warnings, permitted claims, languages, registrations, and product classifications may differ by country. Promoters must use the material approved for the destination market and may not use a United States claim or label elsewhere merely because it appears online.

16.3 No Unauthorized Import or Reshipping

Promoters must not carry, mail, forward, consolidate, relabel, or arrange shipment into an unauthorized market or advise customers to misstate value, contents, or personal-use status. Products may not be sold from local inventory without authorization.

16.4 Translations

Legal terms, labels, health claims, safety information, and disclosures may not be translated by a Promoter or machine tool without written approval. A mistranslation that changes a health or product claim is a violation even if unintentional.

16.5 Local Law

Promoters are responsible for applicable advertising, supplement, cosmetic, professional, tax, customs, direct selling, privacy, and consumer laws. The stricter of local law and Company policy applies.

Section 17: Compliance Monitoring, Investigations, and Sanctions

17.1 Monitoring

The Company may review public and controlled marketing, referral activity, websites, social media, complaints, reviews, orders, returns, chargebacks, events, and safety records. Monitoring does not mean every item is reviewed or approved.

17.2 Reporting

Suspected disease claims, drug comparisons, false results, adverse events, counterfeit product, unauthorized marketplaces, payment fraud, data breaches, or other violations should be reported promptly. A report should include full URLs, usernames, dates, screenshots, product and lot information, order numbers, and the persons affected when available.

17.3 Interim Action

The Company may remove content, pause advertising, restrict referral links, hold Compensation, suspend selling or account privileges, quarantine product, issue a stop-sale, or preserve records while reviewing risk. Interim action is not a final finding.

17.4 Investigation

Covered persons must respond truthfully and timely, preserve original materials, and avoid retaliation or interference. The Company may consult the manufacturer, laboratory, safety expert, payment provider, platform, insurer, regulator, or counsel as appropriate.

17.5 Corrective Measures

Depending on severity, consumer harm, product risk, history, financial benefit, cooperation, and law, the Company may require:

• Education, warning, correction, disclosure, or retraction;
• Removal of content or unauthorized listings;
• Customer notice, replacement, refund, credit, or other remediation;
• Mandatory training, supervision, or preapproval;
• Loss of affiliate, influencer, event, retail, or advertising privileges;
• Hold, reversal, offset, or recovery of Compensation connected to invalid activity;
• Product quarantine, stop-sale, withdrawal, or recall cooperation;
• Suspension or termination of account or agreement;
• Notice to a platform, provider, regulator, or law enforcement; and
• Legal or equitable relief.

17.6 Immediate-Termination Conduct

Serious conduct may justify immediate termination, including intentional disease claims, counterfeit or tampered product, concealment of a serious Adverse Event, falsified laboratory or medical records, fake Before-and-After Content, unauthorized drug comparisons, payment fraud, product contamination, retaliation against a reporter, or operation through another account after suspension.

17.7 Appeal

A final compliance decision may be appealed in writing within fifteen days. The appeal must identify a material factual error, new evidence unavailable earlier, policy inconsistency, or disproportionate remedy. Safety holds and recall directions remain in effect unless the Company states otherwise.

Section 18: Cancellation and Post-Termination Duties

18.1 Customer or Subscription Cancellation

A customer may cancel prospectively through the authorized account or Support channel. Cancellation of a subscription does not automatically cancel an affiliate or Conectiv relationship, and cancellation of an affiliate role does not necessarily stop a product subscription. Each applicable process must be completed.

18.2 Company Suspension or Termination

The Company may suspend or terminate access, referral rights, selling authorization, or an agreement for violation, fraud, safety risk, nonpayment, provider restriction, discontinued product, legal requirement, or another ground in the governing terms.

18.3 Effect

After termination, the former Promoter or seller must:

• Stop presenting themselves as active or authorized;
• Remove or update marketing, referral links, listings, websites, and social profiles promptly;
• Stop using Company marks and Official Company Material except as permitted for an honest review;
• Stop selling, sampling, or distributing product unless the Company authorizes a lawful sell-off;
• Preserve and provide safety, lot, customer, approval, and complaint records as required;
• Return, destroy, quarantine, or dispose of product as directed; and
• Continue to protect customer data and Confidential Information.

18.4 Honest Reviews

Termination does not prohibit an honest review, lawful complaint, report to an authority, or communication with counsel. It does prohibit false impersonation, disclosure of protected customer or Company information, threats, knowingly false statements, and continued unauthorized marketing.

Section 19: Dispute Resolution and General Terms

19.1 Informal Resolution

Before formal proceedings, the parties should provide written notice describing the dispute and requested resolution and allow at least thirty days for good-faith review. This does not prevent emergency relief, regulator reporting, small claims, or action needed to preserve a legal deadline.

19.2 Arbitration

Except where prohibited by law or excluded below, disputes arising from these Policies, a purchase, subscription, referral relationship, product, or account will be resolved by individual binding arbitration administered by the American Arbitration Association or JAMS under applicable rules. The Federal Arbitration Act governs.

Class, collective, mass, representative, and private-attorney-general proceedings are waived to the extent enforceable. The arbitrator may award relief available to an individual party. Fees, costs, procedures, and any available arbitration opt-out are governed by the applicable Terms of Service, administrator rules, and law.

19.3 Court and Regulatory Matters

Either party may seek court relief concerning intellectual property, Confidential Information, customer data, counterfeit or unsafe product, fraud, or a recall. An eligible individual claim may be brought in small-claims court. Nothing restricts a report to a regulator, law-enforcement agency, healthcare professional, or product-safety authority.

19.4 Governing Law and Venue

Subject to the Federal Arbitration Act and nonwaivable consumer law, Delaware law governs. Court proceedings not subject to arbitration will be brought in the state or federal courts identified in the MyLife Wellness Terms of Service. Persons with nonwaivable local rights retain those rights.

19.5 Warranty and Liability Terms

Products and services remain subject to the warranty, disclaimer, and liability provisions in the Terms and applicable law. Nothing in these Policies guarantees a health, cosmetic, commercial, or financial result or expands a warranty. Nonwaivable rights remain unaffected.

19.6 Indemnification

To the extent permitted by law, a Promoter, seller, influencer, contractor, or other covered person is responsible for losses caused by unauthorized claims, unlawful marketing, mishandled product, counterfeit or altered product, concealed complaints, data misuse, payment fraud, or breach of these Policies.

19.7 Contact

• Customer, order, subscription, shipping, and product issues: support@mylifewellness.com
• Official website: mylifewellness.com
• Compliance and legal notices: the channel designated in the applicable agreement or through Company Support for routing

Appendix A: Required Product and Affiliate Disclosures

A.1 Dietary Supplement Disclaimer

"These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease."

Use the exact label or Company-approved version required for the applicable format and country.

A.2 Medical Information Disclaimer

"Product information is for general informational purposes and is not medical advice. Consult a qualified healthcare professional before use if you are pregnant or nursing, under medical care, taking medication, preparing for surgery, or have a health condition or ingredient concern."

A.3 Affiliate Disclosure

"Independent MyLife Wellness affiliate. I may earn a commission from qualifying purchases made through my link."

A.4 Free Product Disclosure

"MyLife Wellness provided this product at no cost. The opinions expressed are my own."

A.5 Cosmetic Results Disclosure

"Cosmetic appearance results vary by person and use. Images must be unretouched and presented under comparable conditions. This product is not intended to treat a skin disease."

This template does not authorize Before-and-After Content without approval.

Appendix B: Claims Guide

B.1 Prohibited and Safer Direction

• Prohibited: "Natural Ozempic." Direction: Use only the approved Amaze GLP-1 support and gut-health description and state that it is not a drug or replacement for treatment.
• Prohibited: "Controls diabetes and blood sugar." Direction: Do not make disease or clinical blood-glucose claims unless the Company supplies exact approved language.
• Prohibited: "You will lose ten pounds in a month." Direction: Avoid numerical or timeline weight-loss claims; use only approved product-support language.
• Prohibited: "Treats insomnia with no grogginess." Direction: "Dream is formulated to support relaxation and restorative sleep" only if current and approved; do not guarantee individual response.
• Prohibited: "Cures brain fog and ADHD." Direction: Use only approved general focus, memory, and cognitive-support claims for Drive.
• Prohibited: "Repairs your skin cells overnight." Direction: Use approved cosmetic hydration and appearance language for Infuse.
• Prohibited: "FDA-approved formula." Direction: State only approved manufacturing or testing facts without implying FDA approval.
• Prohibited: "Clinically proven because the ingredients have studies." Direction: Do not make an establishment claim unless the Company has approved it for the finished product and exact outcome.

B.2 High-Risk Words Requiring Approval

The following terms require particular caution and generally written approval: diagnose, treat, cure, prevent, reverse, heal, repair, regenerate, detox, anti-inflammatory, pain, anxiety, depression, insomnia, diabetes, blood sugar, obesity, hormone, GLP-1 drug, natural Ozempic, prescription alternative, clinically proven, scientifically proven, doctor recommended, FDA approved, safe, no side effects, guaranteed, permanent, instant, medical grade, pharmaceutical grade, and dermatologist approved.

Appendix C: Adverse Event and Product Complaint Checklist

C.1 First Response

• Express concern without admitting cause or liability.
• Encourage emergency or professional care when appropriate.
• Ask the person to stop using the product pending appropriate guidance.
• Obtain contact information and permission for follow-up.
• Report internally immediately; potentially serious events within twenty-four hours.

C.2 Information

• Product name, variant, lot, expiration, and photos;
• Order number and purchase source;
• Date first used, amount, frequency, and date last used;
• Event description, start date, outcome, and current status;
• Hospitalization, disability, medical intervention, pregnancy, or death;
• Other products, medication, conditions, and allergies voluntarily provided;
• Healthcare provider or reporter contact when permission is given; and
• Remaining product and packaging location.

C.3 Do Not

• Diagnose or recommend treatment;
• Argue, minimize, or promise that the event is unrelated;
• Promise payment, a refund, or legal outcome;
• Alter, discard, return, or test the product without instruction;
• Post the report in a public or team group; or
• Delay reporting while seeking complete information.

Appendix D: Testimonial and Before-and-After Approval Checklist

D.1 Required Materials

• Signed testimonial and image or likeness releases;
• Exact unedited testimonial and final edited version;
• Original, high-resolution before and after files with metadata;
• Dates, product, use period, directions, and other material interventions;
• Documentation for measurable claims;
• Compensation, free product, family, employment, or other relationship;
• Intended platform, country, audience, dates, and paid-ad targeting; and
• Proposed disclosures and typical-results information.

D.2 Image Integrity

Confirm comparable lighting, angle, distance, posture, expression, clothing, makeup, camera, and resolution. Disclose material procedures, weight changes, skincare routines, diet, exercise, and other factors. No filters, retouching, reshaping, artificial intelligence, or selective image manipulation.

D.3 Approval Limits

Approval applies only to the exact content, channel, audience, country, and time period stated. Any edit, translation, new caption, paid promotion, or reuse after a formulation or claim change requires renewed approval.